Legal
Terms of service
Last updated: July 2026
Who we are
Plant Based Concept and this website are operated by Plantonova Foods Pvt Ltd, Nagpur, Maharashtra. FSSAI Lic. No. 21525056004135. By shopping with us you agree to these terms — we’ve kept them in plain language on purpose.
Our products are foods
Everything we sell is a food, not a medicine. Not for medicinal use — you’ll find this on every pack. If you’re on medication, pregnant or nursing, please consult a physician before use. What we write on this site is about food and everyday eating — it isn’t medical advice.
Prices and orders
All prices are in Indian rupees (₹) and include taxes. Orders are subject to availability — if something you’ve ordered isn’t available, we’ll let you know and put it right. If there’s an obvious pricing mistake or we can’t deliver to your address, we may have to cancel your order — you’ll get a full refund and an email explaining why.
Payment
Pay online — UPI, cards, netbanking or wallets — or choose cash on delivery. Payment happens on Shopify’s secure checkout; we never see your card or banking details.
Shipping and returns
How we ship, what it costs and how returns work all live on one page — shipping & returns. The short version: we ship across India, and you have 30 days to return an unopened pouch.
Your account
An account is optional — you can order without one. If you do create one, keep your sign-in details to yourself and make sure the information you give us is accurate, so your orders reach the right place.
Using this site
The words, photography and design on this site belong to us. You’re welcome to share them — please don’t pass them off as your own or use them to sell something else.
Our responsibility
If something goes wrong with your order, we’ll fix it — replace it, refund it, make it right. Beyond that, and to the extent Indian law allows, our responsibility is limited to the amount you paid for your order.
Complaints and grievances
If something’s gone wrong and we haven’t put it right, escalate it — email support@plantbasedconcept.com with “Grievance” in the subject line. We’ll acknowledge your complaint within 48 hours and resolve it within a month, as India’s consumer-protection rules require.
The legal bit
These terms are governed by Indian law, and any dispute falls under the courts of Nagpur, Maharashtra. If we update these terms, we’ll change the date at the top of this page.
Questions
Anything unclear? Email us at support@plantbasedconcept.com.